Last updated: 18 June 2024
Personal data controller: Skincare by LJ, registration No. 40203464160, legal address: Lielirbes iela 17A - 14, Rīga, LV-1046.
Contact for personal data processing matters: info@skinlounge.lv. You can ask questions using this contact information or by writing to our legal address.
Skincare by LJ (“we”, “us”, “our”) undertakes to process only the personal data necessary for business operations, compliance with legal requirements and contractual obligations, and ensuring legitimate interests. We process personal data in accordance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR).
We have implemented the necessary technical and organisational measures to ensure personal data security and protect it from accidental disclosure, alteration, or other unlawful processing.
Registration in the online store: to enable you to receive relevant promotions and services and provide other benefits — we process your first name, last name, phone number and email.
Order processing and delivery: to identify you as a buyer and recipient, issue an invoice, ensure delivery and fulfil obligations under the Agreement — we process your first name, last name, phone number, email, address and payment information.
Transactional and administrative communication: e.g., registration/purchase confirmation, reminder about an unfinished purchase, delivery details — we process your first name, last name and email.
Customer support: when you contact us via the website contact section or directly by phone/email — we process the personal data you provide voluntarily (first name, last name, phone number, email) and other information you provide. Data is used only to contact you and respond to your questions, comments or suggestions.
Call recording: for customer service quality control, organising fulfilment of contractual obligations and enabling orders by phone, calls may be recorded. Recordings are stored for no longer than 3 months, except if requested by law enforcement or if criminal offences are identified. This service is provided by a telecommunications service provider with whom we have a cooperation agreement.
Marketing offers (with consent): to send advertising materials, discounts or special offers — we process your first name, last name, email, phone number, and purchase/website visit history. You can unsubscribe at any time via the unsubscribe option in emails, by changing profile settings, deleting saved cookies, calling 28671967, or emailing info@skinlounge.lv.
Lotteries and contests: to participate in lotteries and contests — we process your first name, last name, email and phone number. By choosing to participate, you agree to the processing of your personal data.
Job applications: when applying for our vacancies by emailing info@skinlounge.lv, you agree to the processing of personal data included in your CV and cover letter. We process your data only during the recruitment process for the position you applied for. If processing takes place for other purposes, we will inform you and request your consent. If a candidate provides a reference contact, we may process their contact details to evaluate references. We may also obtain and process information from recruitment companies.
We will send a technical support email within 72 hours from the moment you have not completed checkout in our online store. This is necessary to ensure you were not affected by technical issues during checkout and to cancel the product reservation.
We store your personal data for as long as necessary to achieve the purposes described above, unless a longer storage period is required or permitted by applicable laws. If processing is based on your consent, data will be processed while your consent is valid and has not been withdrawn.
Upon request, we may transfer your personal data to state authorities and law enforcement institutions to protect our legal interests when necessary, including preparing, submitting and defending legal claims.
We mainly process your personal data within the EU/EEA. Your personal data is not sent to or processed in a country outside the EU/EEA, except in cases where personal data is processed via cookies. Read more about cookies we use and how to change your settings on our website.
We do not provide services to minors. If we learn that we have obtained and processed data of minors, we will take appropriate steps to delete such personal data.
Under the GDPR and applicable laws, you have the right to:
We may change this Privacy Policy at any time without prior notice. Amendments take effect after being published on the website. Please review this policy periodically.